Tailored Hospitality training – crafted as per your property’s focus areas and requirements
Relief lodge management – assistance for a couple days, weeks or months
A ‘mystery guest’ assessment of your property – providing valuable independent feedback and input on the experience
Consultation on specific or collective hospitality aspects or concerns
We want to put the ‘I’ back into hospitality, teaching our Hospitalians that exceptional service starts with the individual. The idea of starting Hospitalians came to me after working in many different areas of a burgeoning tourism industry in Africa. I was struck by the fact that there was a tremendous focus on service, but that an authentic, unscripted hospitality offering was lacking. All too often hospitality establishments are focussed on professional service and yet fail to understand the value of insightful, and effortless hospitality to their business.
Yolande has over 20 years’ international experience in the hospitality and travel industry, 15 of which were spent working in various departments and locations for the biggest tour operator of boutique properties in Africa. Yolande started at grassroots level as a receptionist and worked her way up to senior management. She has a unique understanding of how these high-end establishments operate and understands the challenges they face.
With mixed emotions I set out to start my own business – feelings varying between extreme excitement to extreme nervousness, the rollercoaster continued. Fortunately my paths crossed with Brian Walsh, the owner of REAL Entrepreneur and for the connection and the journey since, I’m truly grateful.
Overall, the programme was very successful in all areas, and the staff found a lot of positive in all the material. Thank you to Yolande for your wonderful way of dealing and Training the Team !!”
Dean Pitt - GM Gondwana Game Reserve
Heidi Dempers (Operations Director (Lodges) – Makalali Private Game Lodge.