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Makalali Private Game Lodge

With the recent complete refurb of Makalali River lodge and the brand new addition of Makalali Main lodge (in 2017), Yolande assisted in the following areas:

  • Interviewing of 120+ staff, reference checks and provided recommendations of employment for the additional 70 staff required at Makalali Main lodge
  • Welcome and induction of all new staff
  • Installation, preparation and styling of Makalali River lodge (18 rooms), excluding interior design
  • Installation and preparation of Makalali Main lodge (30 rooms), excluding interior design
  • Created reference documents to maintain standards throughout

Training provided for Makalali Lodge:

  • Hospitalians training for all staff
  • Housekeeping training
  • Hospitality specific for:
    • F&B team
    • Housekeeping and laundry team
    • Guide team
    • Massage therapists
    • Security team

“Yolande’s commitment and passion for hospitality and training is exceptional. This is evident in her every day interactions with the staff and she balances it well with the company values and strategy. Her passion is contagious, she leads by example and inspired all the staff to become true Hospitalians! Yolande is trustworthy and often staff confide in her, which helps!”
– Heidi Dempers (Operations Director (Lodges) – Makalali Private Game Lodge.